Gaming should be fun — not a burden. At 399de, every player's wellbeing matters more to us than any win. On this page you'll find safe gaming tools, tips, and support.
All of these tools are available free of charge to every 399de player. Take control of your gaming and stay well.
Set a daily, weekly, or monthly cap on your deposits. Any reduction takes effect immediately. Increases require a 24-hour waiting period.
Decide in advance how long you'll play in a single session. When the time is up, 399de will alert you and log you out if needed. A great way to cut down on excessive play.
Temporarily close your own account for a set period — anywhere from 1 week to 5 years. During self-exclusion, you will not be able to log in or make deposits.
Need a short break? Activate a cooling-off period lasting anywhere from 24 hours to 30 days. During this time you won't be able to play, but your account will remain active.
View a full, detailed report of all your gaming activity at any time — how long you've played, how much you've lost. Having everything in front of you makes it easier to make informed decisions.
At set intervals, 399de will remind you how long you've been playing. These small check-ins help you stay aware and in control.
Gaming and betting aren't problems in themselves. Millions of people enjoy 399de every day — they feel the thrill, have fun, and then get on with their lives. Responsible gaming is simply about keeping that balance.
Problems start when gaming shifts from entertainment to compulsion — when you keep playing to chase losses, when it cuts into time meant for family or work, or when you feel uneasy without it. If you notice these signs, it's time to take them seriously.
At 399de, we do more than entertain — we want to make sure that entertainment never comes at the cost of your wellbeing. That's why our platform offers a range of tools designed to help you stay in control.
Ask yourself the questions below. If you answer "yes" to more than three, consider reaching out for help:
Are you spending more BDT on gaming than your budget allows?
Are You Chasing Losses?
Is gaming eating into time you'd otherwise spend with family, at work, or studying?
Are you lying to family or friends about your gaming?
Do you feel restless, irritable, or angry when you're not gaming?
Are you borrowing money or selling assets to fund your gaming?
If you feel your gaming is getting out of control, that's not a sign of weakness. Reaching out for help is the bravest thing you can do. 399de's support team handles these matters with complete confidentiality.
For any gaming-related concerns, reach us via live chat or email us at [email protected]. Our responsible gaming team handles all inquiries with complete confidentiality.
If someone in your family is struggling with gaming, reach out to 399de. We can work with family members to help restrict an account.
Set a maximum amount you can deposit within a given period. Reductions take effect immediately. To increase your limit, you'll need to submit a request through your account and wait 24 hours.
Set a time limit for each session before you start. You'll receive a warning when time runs out — this helps prevent long, unaware gaming sessions from creeping up on you.
Activating self-exclusion will fully close your account for a set period. If you attempt to open a new account during this time, 399de will detect it.
A popup will appear every 15 minutes, 30 minutes, or 1 hour to let you know how long you've been playing. Whether to stop at that point is entirely your choice.
Available 24/7. Log in to the platform to start a chat. Responsible gaming specialists are on hand.
[email protected] — we typically respond within 24 hours.
on our FAQ page Find answers to all your responsible gaming questions.
Gaming is entertainment, nothing more. It cannot solve life's problems. Family, friends, and mental health services are where real support comes from.
All the safe gaming tools you need, right at your fingertips. Enjoy yourself, respect your limits, and stay well.